Accommodation Manager - Residential Position

The Accommodation Manager is responsible for the overall management, operation, and maintenance of the employee accommodation facilities, comprising 140 rooms and associated amenities, including the employee restaurant, kitchen, laundry, gym, and common areas. This role ensures that all facilities are maintained to high standards of cleanliness, safety, comfort, functionality, and operational efficiency, providing employees with a supportive and well-organized living environment.

The position also plays a key role in employee welfare, engagement, and well-being by promoting a positive accommodation experience, ensuring compliance with established policies and procedures, coordinating facility-related services, and addressing employees’ accommodation concerns in a timely and professional manner.

Key Responsibilities

Accommodation Operations Management

• Manage the daily operations of the more than 100 - room staff accommodation facility.
• Ensure proper room allocation, occupancy tracking, and accommodation records management.
• Conduct regular inspections of all residential buildings and common areas.
• Monitor accommodation standards and ensure facilities remain clean, safe, and well-maintained.
• Coordinate staff check-in and check-out procedures.
• Maintain accommodation policies and ensure resident compliance.

Facility Management

Oversee the operation and maintenance of:

• Staff accommodation rooms
• Staff canteen and dining areas
• Central kitchen
• Laundry facilities
• Gymnasium and fitness areas
• Mosque/prayer facilities
• Salon/barber shop
• Entertainment and recreational areas
• Outdoor common spaces
• Utility services and infrastructure

Employee Welfare and Engagement

• Serve as a key point of contact for employees regarding accommodation-related concerns, facility issues, and general living conditions.
• Promote a respectful, inclusive, safe, and supportive living environment.
• Organize and support employee engagement initiatives, recreational activities, and accommodation community events in coordination with the People Department.
• Gather employee feedback, identify recurring concerns, and recommend practical improvements to enhance employee satisfaction.
• Address accommodation complaints and interpersonal concerns professionally, escalating disciplinary, welfare, or employee relations matters to the People Department when appropriate.
• Promote respect for company property, shared spaces, colleagues, and accommodation rules.

Administration, Compliance, and Cost Control

• Implement accommodation operating procedures, schedules, checklists, and reporting systems.
• Prepare regular reports on occupancy, maintenance, incidents, employee feedback, facility conditions, and operating expenses.
• Monitor supplies, equipment, furniture, linen, cleaning materials, and other accommodation-related assets.
• Ensure proper stock control, responsible resource utilization, and adherence to approved budgets.
• Maintain accurate documentation and ensure compliance with company policies, applicable labour requirements, public health regulations, and occupational health and safety standards.

Main responsibility

·        Cleaning Management

·        Safety, Security & Compliance

·        Employee Restaurant and Kitchen Management

·        Maintenance Coordination

·        Laundry Management

·        Gym and Recreational Facilities

Education

·        Bachelor's Degree or Diploma in: Hospitality Management, Hotel Management, Property Management, Business Administration, Facilities Management Or a related field

Experience Requirements

·        Minimum 10 years of experience in one or a combination of: Housekeeping Management, Property Management, Accommodation Management, Hospitality Operations, Facilities Management, Operations Management

·        Minimum 5 years in a managerial position overseeing large accommodation facilities, staff housing, hotels, camps, or residential properties.

·        Experience managing residential accommodation with more than 100 rooms.

·        Experience in hospitality, hotels, resorts, camps, or employee housing facilities.

·        Experience managing multiple support services such as canteens, laundry, recreation facilities, and housekeeping operations.