Assistant Housekeeping Manager

The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures cleanliness, hygiene, and high standards across guest rooms, public areas, and back-of-house spaces. The Assistant Housekeeping Manager assists in managing staff, training, inventory, and compliance with hotel policies and quality standards.

Operational Management

• Assist in planning, organizing, and supervising daily housekeeping operations.
• Monitor cleaning standards in guest rooms, public areas, laundry, and staff areas.
• Conduct regular inspections to ensure compliance with hotel hygiene and quality standards.
• Assist in scheduling staff to meet occupancy and operational requirements.
• Coordinate with Front Office for room readiness and VIP guest preparation.

Staff Supervision & Training

• Supervise housekeeping supervisors, room attendants, and support staff.
• Train, mentor, and motivate housekeeping team members to ensure efficiency and high service standards.
• Conduct performance reviews and provide feedback on staff performance.
• Ensure staff adherence to hotel policies, safety procedures, and grooming standards.

Inventory & Supplies Management

• Assist in maintaining inventory of cleaning supplies, guest amenities, linens, and equipment.
• Monitor usage and request replenishments timely to avoid shortages.
• Ensure proper storage, handling, and maintenance of cleaning equipment and chemicals.

Guest Service & Quality Assurance

• Ensure guest rooms and public areas are maintained to exceed guest expectations.
• Handle guest complaints related to housekeeping services and resolve issues promptly.
• Assist in implementing programs to improve guest satisfaction and cleanliness standards.

Administration & Reporting

• Prepare daily, weekly, and monthly reports on housekeeping operations, room status, and staff performance.
• Maintain accurate records of inspections, maintenance requests, and cleaning schedules.
• Assist in budgeting, forecasting, and cost control related to housekeeping operations.
• Ensure compliance with hotel safety, hygiene, and environmental standards.
• Conduct staff training on safe handling of chemicals, equipment, and emergency procedures.
• Monitor and enforce workplace safety regulations within the department.

• Diploma or Degree in Hospitality, Hotel Management, or related field.
• 3–5 years of housekeeping experience, with at least 1–2 years in a supervisory role.
• Knowledge of housekeeping operations, cleaning standards, and hygiene practices.
• Strong leadership, organizational, and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Proficient in Microsoft Office; experience with housekeeping management systems is an advantage.
• Ability to work flexible hours, including weekends and holidays