Butler

The Butler provides highly personalized, luxury-level service to VIP guests, ensuring comfort, privacy, and tailored experiences throughout their stay. Acts as the primary point of contact, anticipating guest needs and delivering exceptional hospitality.

• Welcome VIP guests and offer personalized check-in/check-out assistance.
• Updating yourself with hotel knowledge, city knowledge, tours and special activities
• Provide dedicated service including packing/unpacking, room setup, and special arrangements.
• Handle guest requests, preferences, and itineraries with utmost confidentiality.
• Coordinate with all departments (Housekeeping, F&B, Concierge) to deliver seamless service.
• Serve in-room dining, amenities, and handle private functions or events.
• Ensure rooms are always in perfect condition, meeting luxury standards.
• Maintain detailed knowledge of guest preferences to create memorable experiences.
• Arrange transportation, reservations, tours, and special activities.
• Handle complaints diplomatically and ensure quick resolution.
• Maintain a professional appearance, discretion, and service etiquette.

• Diploma in Hotel Management or Food and Beverage service or Front Office Management
• 2–4 years of experience in luxury hotels or butler service.
• Strong communication, etiquette, and problem-solving skills.
• High level of discretion, professionalism, and guest-orientation.
• Excellent customer service