Front Office Administrator

The Front Office Administrator is responsible for providing administrative, clerical, and operational support to the Front Office department. The role ensures smooth day-to-day operations by coordinating front desk activities, maintaining records, supporting guest services, and assisting the management team with reporting, communication, and office organization

Front Office Operations Support

• Assist in the daily coordination of front desk operations to ensure efficient guest service delivery.
• Support reception team with check-in and check-out procedures when required.
• Maintain the cleanliness and organization of the front desk area and back office.

Administrative Duties

• Maintain and update guest records, filing systems, and departmental documents.
• Prepare daily, weekly, and monthly reports for the Front Office Manager (arrival/departure list, occupancy reports, guest feedback reports, etc.).
• Handle email communication, internal memos, and correspondence related to the Front Office.
• Process invoices, purchase requests, and stationery orders for the department.

Guest Relations

• Assist with guest inquiries, complaints, and special requests, ensuring prompt resolution and excellent service.
• Coordinate with other hotel departments (Housekeeping, Reservations, F&B, Engineering) to ensure smooth operations and guest satisfaction.
• Support VIP arrival preparation by preparing welcome amenities, profiles, and communication.

Staff Support & Coordination

• Assist with scheduling, attendance tracking, and preparation of duty rosters for the Front Office team.
• Support new staff with onboarding documentation and orientation materials.
• Help monitor staff performance records as assigned by the Front Office Manager.

Systems & Reporting

• Ensure accurate data entry in PMS and other hotel systems.
• Generate and distribute system-based reports required for daily briefings and management use.
• Monitor office supplies and ensure all systems are functional.

• Diploma or Degree in Hospitality Management, Business Administration, or related field.
• Minimum 2–3 years’ experience in Front Office or Administrative roles (hotel experience preferred).
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient in MS Office (Word, Excel, Outlook).
• Experience with Property Management Systems is an added advantage.
• Ability to handle multiple tasks professionally.