General Housekeeping Supervisor – Public Areas & Rooms

The General Housekeeping Supervisor – Public Areas & Rooms is responsible for supervising and coordinating the daily cleaning operations of guest rooms and public areas. The role ensures the highest standards of cleanliness, hygiene, and presentation while supporting the housekeeping team in delivering exceptional guest experiences.

Supervision & Team Management

• Supervise and coordinate housekeeping staff, including room attendants, public area attendants, and housekeeping assistants.
• Provide training, guidance, and support to staff to ensure adherence to hotel standards.
• Monitor staff performance, attendance, and conduct, providing feedback to management when necessary.
• Promote teamwork, motivation, and discipline within the housekeeping team.

Cleaning Operations & Quality Control

• Oversee cleaning and maintenance of guest rooms, suites, corridors, and public areas (lobby, restaurants, restrooms, and recreational areas).
• Conduct regular inspections of rooms and public areas to ensure cleanliness, presentation, and hygiene standards.
• Identify maintenance or repair issues and communicate with Engineering or relevant departments.
• Ensure proper preparation of VIP rooms and special guest requests.

Workflow & Scheduling

• Assist in planning daily cleaning schedules and task allocations for the housekeeping team.
• Monitor workflow to ensure timely and efficient cleaning, especially during high occupancy periods.
• Ensure proper use and storage of cleaning equipment, tools, and chemicals.

Guest Service & Complaints Handling

• Respond promptly to guest requests, complaints, and feedback related to room and public area cleanliness.
• Ensure guest rooms are prepared to exceed expectations, including amenities, linen, and cleanliness standards.
• Monitor and maintain quality control measures for both rooms and public areas.

Inventory & Supplies

• Monitor stock levels of cleaning supplies, guest amenities, and linen, and report to management for replenishment.
• Ensure proper handling and storage of housekeeping supplies and equipment.

Safety & Compliance

• Ensure adherence to health, safety, and hygiene standards in all housekeeping operations.
• Conduct staff training on safe handling of cleaning chemicals and equipment.
• Promote a safe and secure working environment for all team members.

Reporting

• Maintain records of inspections, cleaning schedules, and staff attendance.
• Report operational issues, staff performance, and guest feedback to the Assistant Housekeeping Manager.

• Diploma or Certificate in Hospitality Management or related field.
• Minimum 2–4 years of housekeeping experience, with at least 1 year in a supervisory role.
• Strong knowledge of housekeeping operations, cleaning standards, and hygiene practices.
• Leadership, organizational, and interpersonal skills.
• Attention to detail and ability to work under pressure.
• Proficiency in Microsoft Office; experience with housekeeping management systems is an advantage.
• Ability to work flexible hours, including weekends and holidays.