Hostess

A welcoming, well-groomed, and service-oriented Hostess with strong communication skills and a passion for delivering exceptional guest experiences. The Hostess serves as the first point of contact for guests, creating a warm and inviting atmosphere from the moment they arrive. Skilled in greeting guests, managing reservations, organizing seating plans, and coordinating with the service team to ensure smooth restaurant operations.

Demonstrates excellent customer service, the ability to handle high guest volumes with professional, and a strong focus on guest satisfaction. Known for creating memorable first impressions, building positive rapport, and contributing to repeat business and positive reviews. Efficient in managing guest expectations, resolving concerns politely, and providing accurate information about menus, wait times, and restaurant offerings

• Greeting guests warmly upon arrival.
• Managing reservations through phone calls and booking systems.
• Seat management, ensuring the restaurant runs smoothly by coordinating seating arrangements.
• Customer inquiry handling with accurate and helpful information.
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Being attentive to guest requests
• Escort members to their preferred table or reserved table and seat members according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Be attentive to members and resolve their complaints where possible, reporting all incidents to your supervisor
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Maintain detailed knowledge of menu and Hotel Information including daily specials
• Ensure tables are cleared quietly and efficiently
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the Hotel

• Diploma in Hospitality Management or any related field
• 4+ years' experience in Food and Beverage operation especially in Hostess or Waitress
• Communication Skills: Clear and polite communication is crucial, given the nature of the role that involves extensive guest interaction.
• Multilanguage skills are added advantage
• Organizational Ability: Effectively managing bookings and seating arrangements without causing delays or confusion.
• Multitasking Ability: Balancing various tasks simultaneously, such as answering calls and attending to incoming guests.
• Customer Service Skills: Creating a welcoming and accommodating environment.