Housekeeping Coordinator / Housekeeping Administrator

The Housekeeping Coordinator / Administrator supports the housekeeping department by ensuring smooth administrative operations, coordination, and communication. This role handles scheduling, documentation, inventory management, and reporting, enabling the housekeeping team to operate efficiently while maintaining high cleanliness and service standards

Administrative Support

• Maintain accurate housekeeping records, including room status reports, inspection logs, and staff attendance.
• Assist in preparing daily, weekly, and monthly housekeeping reports for management.
• Update housekeeping documentation, checklists, and SOPs as required.
• Maintain lost & found records and track retrieval requests.

Scheduling & Coordination

• Assist in creating staff schedules and duty rosters for room attendants, public area attendants, and other housekeeping staff.
• Coordinate room cleaning priorities with Front Office, Housekeeping Supervisors, and other departments.
• Monitor room status reports to ensure timely room readiness and turnover.
• Support coordination of VIP rooms, special setups, and event requirements.

Inventory & Supplies Management

• Monitor inventory of cleaning supplies, guest amenities, linens, and equipment.
• Assist in placing orders and tracking deliveries to ensure adequate stock levels.
• Maintain records of issued and returned housekeeping items.
• Ensure proper storage, handling, and usage of supplies and equipment.

Communication & Liaison

• Act as a point of contact between housekeeping, Front Office, Engineering, and other departments for operational coordination.
• Communicate guest requests, VIP requirements, and special instructions to housekeeping staff.
• Facilitate smooth communication within the housekeeping team.

Reporting & Documentation

• Prepare and submit daily reports on room status, staff attendance, and operational issues.
• Maintain records of inspections, maintenance requests, and housekeeping performance metrics.
• Support management in analyzing data to improve departmental efficiency.

Support Quality & Safety Standards

• Ensure housekeeping procedures comply with hygiene, safety, and hotel standards.
• Assist in monitoring staff adherence to SOPs and housekeeping guidelines.
• Report safety or operational issues to management promptly.

• Diploma or Certificate in Hotel Management or Record Management or related field.
• 3 years of experience in housekeeping administration, coordination, or front office support.
• Good organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management systems.
• Attention to detail and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.