Housekeeping Manager

The Executive Housekeeper is responsible for managing and directing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest comfort throughout the hotel. In a pre-opening phase, the Executive Housekeeper plays a key role in setting up departmental systems, staffing, training, and establishing operational standards to ensure a successful opening and smooth transition to full operations, To focus on the following:-

Supervise Housekeeping Staff: Oversee the daily operations of the housekeeping department, including hiring, training, and scheduling staff to ensure efficient workflow and high standards of cleanliness.

Maintain Cleanliness Standards: Conduct regular inspections of guest rooms and public areas to ensure they meet health and safety standards and address any maintenance issues promptly.

Inventory Management: Manage the inventory of cleaning supplies and equipment, placing orders as needed to ensure adequate stock levels.

Budget Management: Prepare and manage departmental budgets, ensuring cost-effective operations while maintaining quality standards

Guest Relations: Handle guest complaints and special requests regarding housekeeping services, ensuring a positive experience for all guests.

• Develop and implement the Housekeeping Department’s pre-opening plan in line with the hotel’s project timeline.
• Prepare standard operating procedures (SOPs) for all housekeeping activities.
• Identify and plan manpower requirements, including recruitment, selection, and training of the housekeeping team.
• Coordinate with procurement and project teams for ordering linen, uniforms, cleaning equipment, and guest supplies.
• Oversee setup and furnishing of guest rooms, public areas, and back-of-house spaces to ensure readiness before opening.
• Assist in developing the departmental budget for pre-opening and operational phases.
• Participate in mock-up room inspections and provide recommendations to ensure brand standards are met.
• Conduct training programs to familiarize the team with hotel standards, cleaning procedures, and safety protocols.
• Establish inventory control systems and par stock levels for linen, amenities, and cleaning materials.
• Work closely with Engineering and Project teams to ensure cleanliness and readiness of the property before handover.
• Plan, organize, and direct the daily housekeeping operations of the hotel.
• Supervise and coordinate the activities of room attendants, public area attendants, and laundry staff.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure quality standards are met.
• Maintain stock levels of cleaning supplies, linen, and guest amenities; ensure proper inventory control.
• Prepare and manage the housekeeping department budget, including cost control and forecasting.
• Train, motivate, and evaluate team members to ensure efficiency, discipline, and service excellence.
• Develop cleaning schedules and preventive maintenance plans for all areas.
• Ensure compliance with health, safety, and hygiene standards.
• Coordinate with the Front Office, Maintenance, and other departments to ensure smooth operations and guest satisfaction.
• Handle guest complaints and requests promptly and professionally.
• Implement and monitor environmental and sustainability initiatives within the department.
• Prepare departmental reports and submit them to management as required.

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 10 years of experience in housekeeping management in a 4- or 5-star hotel environment.
• Strong leadership, organizational, and interpersonal skills.
• Excellent attention to detail and ability to multitask.
• Knowledge of cleaning chemicals, sanitation standards, and safety procedures.
• Proficient in housekeeping systems and Microsoft Office applications.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication skills in English (additional languages are an advantage).
• Budgeting and cost control
• Problem-solving and decision-making
• Time management and organizational skills
• High standards of cleanliness and hygiene