Housekeeping Supervisor – Public Area

The Housekeeping Supervisor – Public Area oversees the cleaning and maintenance of all public areas within the hotel, ensuring high standards of hygiene, presentation, and guest satisfaction. This role supervises public area attendants, conducts inspections, and ensures adherence to hotel standards and operational procedures.

Supervision & Team Management

• Supervise and coordinate the activities of public area attendants and support staff.
• Train, guide, and motivate the team to maintain cleanliness and service standards.
• Monitor staff performance, attendance, and adherence to hotel policies.
• Ensure staff follow proper grooming, uniform, and conduct standards.

Cleaning & Quality Control

• Oversee the cleaning and maintenance of public areas, including lobby, corridors, restrooms, restaurants, lounges, elevators, and recreational areas.
• Conduct regular inspections to ensure cleanliness, hygiene, and presentation meet hotel standards.
• Identify and report maintenance or repair issues to the Engineering Department.
• Ensure proper handling and use of cleaning equipment and chemicals.

Guest Service

• Respond promptly to guest requests, inquiries, or complaints related to public area cleanliness.
• Ensure the lobby and all public areas are always presentable and welcoming to guests.
• Assist in preparing VIP or special event areas as required.

Workflow & Scheduling

• Assist in planning daily cleaning schedules and allocate tasks efficiently among staff.
• Monitor staff workflow to ensure timely completion of cleaning duties.
• Ensure proper rotation and coverage for all public areas, especially during peak periods.

Inventory & Supplies

• Monitor stock levels of cleaning supplies, equipment, and consumables for public areas.
• Report shortages to management and ensure proper storage and maintenance of supplies.

Safety & Compliance

• Ensure adherence to health, safety, and hygiene standards.
• Train staff on safe handling of cleaning chemicals and equipment.
• Promote a safe and secure working environment for all public area staff.

Reporting

• Maintain records of inspections, cleaning schedules, and staff performance.
• Report operational issues, staff performance, and guest feedback to the Assistant Housekeeping Manager.

• Diploma or Certificate in Hospitality Management or related field.
• Minimum 5 years of housekeeping experience, with at least 1 year in a supervisory role.
• Knowledge in Public Area operation
• Strong knowledge of housekeeping operations, cleaning standards, and hygiene practices.
• Leadership, organizational, and interpersonal skills.
• Attention to detail and ability to work under pressure.
• Proficiency in Microsoft Office is an advantage.
• Ability to work flexible hours, including weekends and holidays.