ICT Manager

The information and communications technology (ICT) Manager is responsible for overseeing the organization’s information technology infrastructure, ensuring systems operate efficiently, securely, and reliably. This role involves strategic planning, team leadership, and coordination with other departments in the Hotel.

You will manage the planning, execution, and delivery of various information and communication technology projects. Your role will involve coordinating with cross-functional teams, managing project timelines, budgets, and resources, and ensuring project objectives are met while adhering to quality standards. The ideal candidate will have strong leadership skills, a deep understanding of ICT trends especially in hotel operation, and the ability to drive projects from conception to completion

Main responsibility: -

• Leading the planning and implementation of ICT projects, ensuring alignment with business objectives.
• Defining project scope, goals, and deliverables, in collaboration with stakeholders and team members.
• Developing detailed project plans, including timelines, resource allocation, and budget management.
• Monitoring project progress and performance, identifying risks and implementing mitigation strategies.
• Facilitating communication and collaboration among team members and external vendors.
• Conducting regular project status meetings and providing updates to senior leaders.
• Ensuring compliance with organisational policies, standards, and best practices throughout the project lifecycle.
• Driving continuous improvement initiatives to enhance project delivery processes.

Operational Responsibility: -

• Coordinate project activities and resources to ensure timely delivery of project milestones.
• Create and maintain project documentation, including project charters, plans, and status reports.
• Identify and manage project risks and issues, ensuring timely resolution and escalation as needed.
• Coordinate user acceptance testing (UAT) and ensure deliverables meet quality standards.
• Manage project budgets, ensuring adherence to financial constraints and reporting variances.
• Build and maintain strong relationships with vendors and cross-functional teams.
• Provide training and support to project team members, ensuring they have the resources needed for success.
• Analyse project outcomes and provide recommendations for future projects and process improvements.
• Conduct post-project evaluations to capture lessons learned and improve future project outcomes.
• Stay informed of industry trends, emerging technologies, and best practices in project management.
• Support change management initiatives to facilitate the successful adoption of new technologies.

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• 7+ years of experience as an ICT Project Manager and 5 years' experience in a Hotel Operation role.
• Familiarity with ICT technologies, software development processes, and infrastructure management for Hotel Operation especially pre-opening set up
• Experience with ICT project implementations, including software development, network installations, and systems integration.
• Knowledge of emerging technologies and trends in the ICT sector.
• Excellent leadership and communication skills, with the ability to motivate teams and manage stakeholder expectations.
• Strong analytical and problem-solving skills, focusing on delivering results and meeting deadlines.
• Proven ability to manage multiple projects simultaneously while maintaining high-quality standards.