IT Manager

The IT Manager is responsible for the overall strategic planning, acquisition, installation, configuration, and successful operation of all Information Technology systems and infrastructure for the new hotel, ensuring a seamless and fully functional IT environment for the hotel opening and ongoing operations. The Hotel IT Manager is responsible for overseeing the technology infrastructure, ensuring efficient operations, and enhancing guest experiences through effective IT management

IT Strategy & Budget:

• Develop and manage the IT capital expenditure (CAPEX) and operating expenditure (OPEX) budgets, ensuring all technology investments align with business needs and brand standards.
• Coordinate with the project management team, owners, and operators on IT space requirements, power, cooling, and structured cabling specifications.

System Procurement & Installation:

• Identify, evaluate, and procure all necessary hotel-specific systems, including the Property Management System (PMS), Point-of-Sale (POS), Telephone System (PABX), Key Card System, High-Speed Internet Access (HSIA), Back-Office Systems, and other relevant technologies (e.g., CCTV, Digital Signage).
• Oversee the physical installation and configuration of the hotel's entire IT infrastructure, including servers, network equipment (routers, switches, firewalls), Wi-Fi access points, and end-user devices.

Vendor Management:

• Manage all IT vendor relationships, contracts, and Service Level Agreements (SLAs). Oversee installation projects delivered by third-party contractors.

Security & Compliance:

• Establish comprehensive IT security policies, standards, and procedures for all hotel systems and user access.
• Ensure compliance with all necessary industry and regulatory requirements (e.g., PCI DSS for credit card security).

Policy & Documentation:

• Develop Standard Operating Procedures (SOPs) for IT operations, including backup/disaster recovery, system maintenance, and user support.
• Create and maintain complete documentation for the entire IT environment.

System Testing & Integration:

• Lead the comprehensive testing of all systems, verifying functionality, reliability, and seamless integration between different applications (e.g., PMS to POS, Key Card System).
• Conduct network performance and stress testing.

User Training:

• Develop and deliver training programs for all department heads and staff on the use of new hardware, software, and IT policies.
• Ensure all staff are proficient in using the core operational systems before the hotel opening.

Go-Live Support:

• Provide intensive, hands-on support during the soft opening and grand opening period, resolving any immediate IT issues that arise.
• Establish the IT service desk/helpdesk function to handle initial support requests.

Handover to Operations:

• Transition successfully installed and tested systems to the operational environment.
• Finalize all contracts, warranties, and support agreements.

Education: Bachelor's degree in information technology, Computer Science, or a related field.

Experience: Minimum 10 years' experience, Proven 5 years' experience as an IT Manager, ideally with experience in managing hotel pre-opening project.

Technical Skills: In-depth knowledge of hotel systems network infrastructure, virtual environments, and security best practices.

Problem-Solving Skills: Strong analytical skills to troubleshoot and resolve IT-related issues effectively.

Communication Skills: Excellent verbal and written communication skills to interact with staff and vendors.

Leadership Abilities: Experience in leading and mentoring IT teams, fostering a collaborative work environment.

Attention to Detail: Strong attention to detail to ensure the security and efficiency of IT systems.