Junior Reservation Agent
RESERVATION DEPARTMENT
Open
Type
Full-time
Opens
2025-11-27
Closes
2026-07-31
Positions
1
Job Summary
The Junior Reservation Agent supports the reservations team in managing bookings and providing excellent guest service while gaining experience in hotel operations.
Job Description
- Assist in handling reservation requests under supervision.
- Update and maintain reservation records accurately.
- Provide information to guests regarding room types, rates, and availability.
- Follow standard procedures for cancellations, modifications, and confirmations.
- Support senior reservation agents with daily administrative tasks.
- Learn and familiarize with the hotel’s PMS and booking systems
Qualification and Requirements
- Diploma or Certificate equivalent; hospitality reservation training is a plus.
- 0–1 year experience in reservations or front office is acceptable.
- Basic computer skills and willingness to learn reservation systems.
- Good communication, attention to detail, and customer service skills.
Skills Required
Adaptability
Attentive to details
Communication skills
Computer skills
Flexibility
Positive attitude
Team work
Technical skills
Time management
Review these required skills before applying to ensure you meet the job requirements.
Our Core Values
TeamworkCommitmentRespectResponsibilityPositive AttitudeEmpathyQualityMotivationModestyFriendliness
These values guide our work environment and team culture.