Laundry Manager

The Laundry Manager is responsible for overseeing the daily operations of the hotel’s laundry department, ensuring the highest standards of cleanliness, hygiene, and fabric care for guest linens, staff uniforms, and hotel supplies. In pre-opening stages, the Laundry Manager plays a key role in setting up the laundry facility, training staff, and establishing operational standards and procedures to ensure efficient and cost-effective service.

Area of Focus:-

Operational Oversight: Manage daily laundry operations, ensuring that all laundry services are delivered efficiently and meet quality standards.

Staff Management: Supervise and train laundry staff, including scheduling shifts, conducting performance evaluations, and fostering a positive work environment.

Quality Control: Ensure that all laundry items are cleaned, pressed, and returned to their respective locations in a timely manner, maintaining high standards of cleanliness.

Equipment Maintenance: Oversee the maintenance and repair of laundry equipment, ensuring it operates efficiently and safely.

Health and Safety Compliance: Ensure that all laundry operations comply with health and safety regulations, including proper handling of chemicals and waste.

Budget Management: Manage departmental budgets, including forecasting, purchasing, and inventory control to optimize operational costs.

Customer Service: Address customer inquiries and complaints regarding laundry services, ensuring high levels of customer satisfaction.

Process Improvement: Develop and implement new laundry services and best practices to enhance efficiency and service quality.

• Conduct pre-opening inspections and ensure operational readiness of laundry facilities
• Participate in planning and setup of the laundry area, ensuring equipment layout and workflow meet operational needs.
• Coordinate with procurement and project teams for the purchase, installation, and testing of laundry equipment.
• Develop Standard Operating Procedures (SOPs) for laundry operations, safety, and maintenance.
• Recruit, train, and schedule laundry staff, ensuring readiness before hotel opening.
• Establish par stock levels for linen, uniforms, and cleaning supplies.
• Prepare and manage the laundry pre-opening budget, including consumables, manpower, and equipment maintenance costs.
• Develop an inventory tracking system for linen and uniforms.
• Supervise and coordinate all laundry operations including washing, drying, ironing, folding, and delivery of linen and uniforms.
• Ensure that all linen and garments are cleaned and maintained according to hotel standards and hygiene requirements.
• Maintain a regular preventive maintenance schedule for all laundry equipment.
• Monitor and control consumption of chemicals, detergents, and utilities to optimize costs.
• Maintain accurate records of linen usage, inventory, and machine maintenance.
• Coordinate with Housekeeping, Front Office, and Food & Beverage departments for timely delivery of linen and uniforms.
• Manage laundry staff performance, training, and development.
• Ensure compliance with health, safety, and environmental standards.
• Handle guest laundry, dry cleaning, and pressing services with efficiency and discretion.
• Prepare and submit operational and cost reports to the Executive Housekeeper or management

• Diploma or Degree in Hospitality Management, Textile Management, or related field.
• Minimum of 10 years’ experience in laundry management within a 4- or 5-star hotel or large-scale operation.
• Knowledge of laundry equipment and processes
• Pre-opening experience is an advantage.
• Strong knowledge of laundry chemicals, fabric care, and modern laundry machinery.
• Excellent leadership and team management skills.
• Good communication and organizational abilities.
• Proficient in Microsoft Office and inventory management systems.
• Inventory management and cost control
• Quality assurance and attention to detail
• Safety and hygiene awareness