People and Culture Officer - Talent Acquisition

The People & Culture Acquisition Officer is responsible for managing the end-to-end recruitment, onboarding, and talent engagement process to ensure the hotel attracts, selects, and retains individuals who embody the company’s values and culture.

During the pre-opening phase, this role is key in executing the recruitment portal, coordinating workforce planning, onboarding, and ensuring a smooth staffing process before the hotel opening. Post-opening, the officer ensures continuous improvement in sourcing, recruitment systems, and employer branding to maintain a high-performing, people-focused culture.

• Develop and implement the pre-opening recruitment plan in alignment with the approved manpower budget and project timeline.
• Update, promote, and maintain the company’s online recruitment portal to ensure accuracy, visibility, and an excellent candidate experience.
• Coordinate mass recruitment campaigns, job fairs, and local sourcing activities.
• Support Department Heads in review the job structure and job descriptions, candidate screening, interviews, and selection.
• Maintain accurate recruitment trackers and reports for management updates.
• Collaborate directly with hospitality colleges and institutions to implement trainee programs, apprenticeships, and internship opportunities locally and internationally.
• Create and maintain and maintain seasonal employee and casual database for operation need
• Coordinate with immigration and labor authorities for permits, licenses, and employment documentation.
• Facilitate pre-opening onboarding, induction, and training sessions for all new hires.
• Ensure compliance with brand standards, local employment laws, and company policies.
• Build a positive and collaborative pre-opening team culture focused on inclusion and respect.

Daily Operational Responsibilities:

• Manage the end-to-end recruitment process, including sourcing, shortlisting, interviewing, reference checks, and job offers.
• Develop and maintain strong partnerships with hospitality training colleges, both within and outside the country, to source skilled candidates and promote the hotel as an employer of choice.
• Create and maintain a database of seasonal and casual employees to support peak operational periods.
• Build a talent pipeline through continuous networking, referrals, and proactive outreach.
• Organize and conduct onboarding and orientation programs for new hires.
• Monitor probation periods and coordinate follow-up on performance evaluations and confirmations.
• Support employee engagement, recognition, and retention initiatives.
• Work closely with Learning & Development on career growth and succession planning initiatives.
• Prepare and submit monthly recruitment and turnover reports for management review.
• Ensure compliance with all labor laws, company policies, and ethical recruitment standards.
• Uphold confidentiality, professionalism, and integrity in all dealings with candidates and employees.

• Bachelor’s Degree or Diploma in Human Resources, Hospitality Management, or related field.
• Minimum 3–5 years’ experience in HR or Talent Acquisition within a 4- or 5-star hotel or service-oriented organization.
• Pre-opening experience is a strong advantage.
• Knowledge in People Management and satisfaction
• Strong knowledge of recruitment, onboarding, and HR best practices.
• Proficient in Microsoft Office and HR software (HRIS / ATS systems).
• Fluent in English; additional languages are an advantage.

Key Skills and Competencies:

• Strategic talent acquisition and workforce planning
• Emotional intelligence and empathy
• Relationship management and networking
• Communication and presentation skills
• Onboarding and orientation coordination
• Database and system management
• Cultural awareness and inclusivity
• Confidentiality and professionalism
• Collaboration and adaptability