Reservations Agent

The Reservation Agent is responsible for managing room bookings efficiently, providing guests with accurate information, and ensuring a seamless reservation process

• Handle all reservation requests via phone, email, and online platforms.
• Provide guests with accurate information about room types, rates, and hotel services.
• Ensure correct entry of reservations into the PMS system.
• Assist guests with special requests and preferences.
• Follow up on pending reservations and confirmations.
• Collaborate with front office and sales teams to optimize occupancy.
• Maintain records of cancellations, no-shows, and booking modifications.

• Diploma or certificate in Hospitality or related field preferred.
• Minimum 3 years' experience in hotel reservations or front office operations.
• Knowledge of hotel reservation systems (PMS/CRS).
• Excellent communication, customer service, and problem-solving skills.