Room Service Attendant

The Room Service Attendant is responsible for delivering food and beverage orders to guest rooms efficiently, professionally, and in accordance with hotel service standards. Ensures accuracy, hygiene, and a personalized guest experience that supports guest satisfaction and repeat business.

• Deliver room service orders promptly and in a courteous manner.
• Set up trolleys/trays neatly and according to hotel standards.
• Present bills, handle payments, and ensure accurate posting through POS.
• Collect used trays/trolleys from guest floors and maintain cleanliness.
• Assist guests with menu questions and make appropriate recommendations.
• Ensure all in-room dining equipment, cutlery, and tableware are clean and polished.
• Follow hygiene, food safety, and grooming standards consistently.
• Replenish condiments, amenities, and supplies as required.
• Coordinate with kitchen and F&B team to ensure timely service.
• Handle guest complaints politely and inform supervisors when needed.

• Certificate/diploma in Hospitality or Tourism Management or Food and Beverage service is an advantage.
• 4+ experience in F&B service, room service experience is added advantage
• Strong communication skills and customer-service attitude.
• Experience in Food and Beverage call centre is added advantage
• Ability to work under pressure and flexible hours.
• Neat appearance and professional behavior.