Room Service Supervisor

The Room Service Supervisor oversees all in-room dining operations, ensuring timely delivery, product quality, and exceptional guest service. Leads the team, coordinates orders, and ensures smooth, efficient, and high-standard room service operations.

• Supervise room service attendants and manage shift operations.
• Ensure timely and accurate delivery of all room service orders.
• Maintain high standards of tray/trolley setup and presentation.
• Handle guest requests, special orders, and VIP room service arrangements.
• Train and guide staff in service standards, upselling, and customer service.
• Monitor stock levels, requisitions, and equipment maintenance.
• Conduct quality checks to ensure food presentation and temperature standards.
• Resolve guest complaints and service recovery professionally.
• Prepare shift reports and assist with scheduling duties.
• Ensure adherence to hygiene, grooming, and hotel safety standards.

• Diploma in Hospitality Management or equivalent.
• 6+ years of experience in room service or F&B, including supervisory roles.
• Strong supervisory skills especially managing Food and Beverage service or Room service
• Ability to multitask and manage fast-paced operations