Senior Waiter/Waitress

The Senior Waiter/Waitress supervises service activities in the restaurant, ensuring smooth operations, high service standards, and exceptional guest satisfaction. This role serves as the shift leader must be A highly motivated and service-oriented person with a strong passion for creating memorable guest experiences. Demonstrates exceptional customer service skills, ensuring every interaction is warm, professional, and personalized. Committed to delivering high standards of hospitality that result in positive guest reviews, increased customer satisfaction, and repeat business.

Experienced in handling guest needs proactively, resolving issues with courtesy, and maintaining a welcoming atmosphere. Skilled in menu knowledge, suggestive selling, and upselling techniques to enhance the dining experience while supporting revenue growth. Maintains excellent communication, teamwork, and attention to detail, contributing to smooth restaurant operations and an elevated guest journey.

A reliable team member with a positive attitude, strong work ethic, and dedication to representing the brand with professionalism and genuine hospitality.

Lead and supervise waiters and junior waiters during shifts.

Ensure tables, service stations, and dining areas meet hotel standards.

Greet VIP guests, manage special requests, and handle complaints professionally.

Take detailed orders and coordinate with kitchen/bar for accurate service.

Ensure timely delivery of food and beverages.

Train new staff on service procedures, menu knowledge, and upselling.

Monitor guest satisfaction and take corrective actions when needed.

Manage reservation seating plans when required.

Oversee billing, cashiering, and shift reports.

Ensure compliance with hygiene, safety, and grooming standards.

• Diploma in Hospitality Management or food and beverage or equivalent
• 5+ years of F&B service experience; supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Excellent customer service and problem-solving abilities.
• Ability to lead a team and maintain high service standards.
• Multilingual is added advantage